You're a Big Brother Book
- Shipping is available in the United States only
- ORDERS CANNOT BE CANCELLED. If you need to change something, please contact us by calling 580- 382-4018
- We offer $6.99 standard shipping on all orders.
- We only accept one coupon code per order
- All packages ship from our location in Ponca City, Oklahoma. That’s smack dab in the middle of the United States) and are shipped via USPS First Class or Priority Mail.
- Processing time includes order verification, quality check, packaging, and transit to carrier. Packages normally ship within 1-3 business days. Usually, next business day.
- Standard delivery time should be between 7-14 days from the date of order. However, packages normally arrive at your doorstep within 3-5 business days after shipping confirmation.
- We are not responsible for lost, stolen or damaged packages.
- We are not responsible for products that were shipped to an invalid or incorrect mailing address. If a package is returned to us due to an incorrect or incomplete address, is marked unclaimed, return to sender, or not deliverable, or any other reason by the carrier, we will notify you via the email provided at checkout. Original shipping will not be refunded on any invalid or incorrect address returns, RTS, or any other marked reason. You are responsible for any reshipment charges.
- These terms and conditions are subject to change at any time.
- SALE ITEMS ARE FINAL SALE AND NOT ELIGIBLE FOR EXCHANGE.
Exchanges can be brought into the store location or can be mailed to:
The Farm House Kids Co.
324 E Grand Ave
Ponca City, Oklahoma 74601
Returns + Exchanges
At The Farm House Kids Co., we are here to serve you! If you aren't in love with your purchase we want to try to do as much as we can to put your littles in the perfect piece. We have a 10 day return policy, which means you have 10 days after receiving your item to request to exchange the item or receive store credit.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start an exchange, you can contact us at email@example.com.
The customer is responsible for return shipping costs unless otherwise discussed.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. If it was apart of secret steals it will not be available for exchange.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Returns can be sent to:
The Farm House Kids Co.
324 E Grand Ponca City, Oklahoma 74601